Reference

Your Rights and Our Policy Commitments

Q: How do I request deletion of my personal data?

Email legal@hewanpakong.club with the subject line 'Data Deletion Request' and your account ID. We process verified deletion requests within 10 business days and confirm completion by reply email once your records have been removed from active storage.

hewan pakong operates under a defined legal framework that sets out your rights, our obligations, and how account access is governed where local law permits.

Account Eligibility Governed by Local LawData Handled Under Strict Retention RulesDANA, OVO, GoPay & QRIS Covered in Terms24/7 Policy Support AvailableTransparent Cookie & Tracking Disclosure

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What Our Legal Terms Actually Cover

hewan pakong Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the conditions under which your account is created, maintained and — where necessary — closed. Access to the platform depends on local law, and we do not extend service to regions where applicable regulation prohibits it. Payment transactions processed through DANA,

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OVO, GoPay and QRIS are each subject to the transaction terms described in Section 4 of our full policy document, including processing timelines and dispute escalation steps. Account holders in Jakarta and other Indonesian cities are subject to the same unified terms with no regional carve-outs.
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We update these terms when regulation or platform operations change, and we notify you via the registered email on your account at least 14 days before any material amendment takes effect. Continued use of the platform after that notice period constitutes acceptance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute relating to a transaction, our policy support team is reachable around the clock. We handle legal and compliance queries separately from general customer support to make sure your concern reaches the right person without delay.

Team online

Live Chat — Policy Team

Connect to our dedicated policy channel through the account dashboard. Available 24 hours a day, 7 days a week. Responses for legal queries are typically provided within 15 minutes during standard operating hours.

Email — [email protected]

Send detailed legal or data-related requests to our policy inbox. We acknowledge all emails within 24 hours and aim to resolve formal requests within 5 business days of receiving complete documentation.

In-Account Dispute Form

Log directly into your account, navigate to Settings › Legal & Disputes, and submit a structured request. This form routes your submission to the compliance team and generates a reference number you can track.

ACCOUNT SECURITY

How We Protect and Manage Your Data

Our approach to data handling, cookies and account security is built on clear retention schedules and documented access controls.

Data Retention Policy

We retain account and transaction data for a period of 5 years from the date of your last active session, in line with financial record-keeping norms. After that window closes, records are automatically purged from active storage.

Cookie Disclosure

We use session cookies for authentication and analytics cookies to monitor platform performance. You can manage cookie preferences from the Privacy Settings tab on your account page at any time without affecting core account functions.

Account Security Layers

Every account is protected by two-factor authentication via SMS or authenticator app. Login attempts from unrecognised devices trigger an email alert and a temporary hold until you verify the new device from a trusted session.

Transaction Verification

Withdrawals via DANA, OVO, GoPay or QRIS go through an identity-match check against the account name before funds are released. This step typically adds under 2 minutes to processing but prevents unauthorised fund movement.

Data Access Requests

To request a copy of all personal data we hold, email [email protected] with the subject line 'Data Access Request' and your registered account ID. We respond with a structured data export within 10 business days.

Policy Change Notification

Material changes to our terms are communicated by email to your registered address at least 14 days before they take effect. A version-history log of all past terms is available in the Legal Archive section of your account.

Common Questions About Your Legal Rights

We have collected the legal questions our account holders ask most frequently. If your question is not answered here, reach the policy team at [email protected] or use the in-account dispute form under Settings.

Access to the platform depends on local law. We do not extend service to regions where applicable regulation prohibits it, and eligibility is assessed at the point of account creation based on your declared location.

Email [email protected] with the subject line 'Data Deletion Request' and your account ID. We process verified deletion requests within 10 business days and confirm completion by reply email once your records have been removed from active storage.

Transactions via DANA, OVO, GoPay and QRIS are governed by Section 4 of our terms of service, which covers processing timelines, dispute escalation, and refund eligibility. You can read Section 4 in full under the Legal Archive in your account.

We send an email to your registered address at least 14 days before any material amendment takes effect. A full version history is kept in the Legal Archive section of your account so you can compare previous and current versions side by side.

Your transaction and account data is retained for 5 years after your last active session to meet financial record-keeping requirements. After that period, records are automatically purged. You can request a data export before closure using the process above.

Navigate to Settings › Legal & Disputes inside your account and complete the structured dispute form. Your submission is routed directly to the compliance team, and you receive a reference number to track progress. We aim to respond within 5 business days.

Session cookies are required for authentication. Analytics cookies are optional and can be switched off in Privacy Settings without affecting your ability to log in, deposit via QRIS or GoPay, or access any part of the lobby.

Your Rights and Our Policy Commitments

How to Reach Us on Legal Matters

Live Chat — Policy Team

Email — [email protected]

In-Account Dispute Form

How We Protect and Manage Your Data

Data Retention Policy

Cookie Disclosure

Account Security Layers

Transaction Verification

Data Access Requests

Policy Change Notification

Common Questions About Your Legal Rights

01 Does access to hewan pakong depend on where I live in Indonesia?

02 How do I request deletion of my personal data?

03 What legal terms apply to my DANA or OVO transactions?

04 How will I know if the terms of service change?

05 What happens to my data if I close my account?

06 How do I raise a formal dispute about a transaction?

07 Are cookies required for the platform to function?

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