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How We Handle Your Privacy

When you open an account with hewan pakong, your personal information — deposit history, withdrawal requests, game activity, and payment details — stays under strict protection.

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hewan pakong How We Handle Your Privacy
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Contact Us About Your Privacy

If you have questions about how we use your data, want to request access to your account information, or need to update your personal details, our support team is here to help. Reach us through the channels below — all requests are handled promptly and securely.

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Live Chat

Connect with our support agent right inside your account lobby. Available during Jakarta business hours; responses typically within 30 minutes of your message.

Email Support

Send privacy inquiries to our dedicated email. Include your account username and a clear description of your request; we reply within 24 hours.

Account Settings

Update your email, phone number, and contact preferences directly in your account dashboard under Security & Privacy without contacting support.

DATA SECURITY STEPS

How We Keep Your Information Safe

Your account security is built on encryption, verification checks, and clear data practices. We use industry-standard protocols to protect payment data when you deposit via DANA, OVO, GoPay or QRIS.

Encryption Standard

All personal and payment data transmitted between your device and our servers uses TLS 1.2 or higher encryption, the same standard banks use.

Identity Verification

Before we process your first withdrawal, we verify your name, date of birth, and payment method match your account details to prevent fraud.

Data Retention

We keep your account data for the duration of your membership plus any period required by local law, then securely delete it unless you ask us to retain it.

Password Security

Your password is hashed using bcrypt and never stored in plain text. Change it anytime from your Security settings if you suspect compromise.

Cookie Management

Functional cookies remember your login and game preferences; analytics cookies help us see how players navigate the lobby. Disable them in your browser settings anytime.

Privacy Request Process

You can request a copy of your personal data, correct inaccurate information, or ask us to delete your account through Support within 30 calendar days.

Privacy Policy Questions

Read answers to the questions our players ask most about how we collect, use, and protect your personal information on hewan pakong.

We collect your full name, email address, phone number, date of birth, and identity document details for verification. We also gather your country, city, and preferred payment method — DANA, OVO, GoPay, QRIS or bank account — so deposits and withdrawals process smoothly.

We track which games you play (Sic Bo, Lucky Fortune Cat, Royal Fishing), your betting patterns, and session length to personalize your lobby recommendations and detect unusual activity. Game studios like Evolution and Pragmatic receive anonymised trend data to improve live tables and slot features — not your personal details.

We do not sell or rent your personal information. We share only the minimum needed with payment processors to clear DANA, OVO, GoPay and QRIS deposits, fraud-detection partners, and legal authorities where required by local law.

Your data stays in our system for as long as your account is active, plus any retention period required by applicable Indonesian or regional law. You can request deletion by contacting Support; we securely remove it within 30 days unless legal holds apply.

Change your password immediately and contact our live chat team through your account dashboard. If you cannot log in, use the password reset link on the login page and contact Support with your email within 24 hours so we can review the breach.

Yes — we use functional cookies to remember your login and game selections, and analytics cookies to see how you navigate the lobby. You control these in your browser settings; disabling them may slow some features but does not lock your account.

Go to your account Settings under Profile & Security to view and edit your email, phone, and address. For a complete data export or to delete your account, submit a request via live chat or email Support; we respond within 24 hours.

Related Pages

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